"I was trained on all of Rachel's Rules from Email Less / Talk More. I started applying the concepts directly and also encouraged my staff to do so. In just a few short weeks it has helped me significantly. I am better at responding to time critical issues more effectively, and I can quickly identify cases where people are being unproductive by trying to resolve an issue through email when they should be talking. As a result, I'm working through these types of issues much more quickly. My staff has benefited as well. Not only are they resolving issues better, but they are strengthening relationships through improved interpersonal communications. Rachel's Rules work!"
William, Engineering Manager