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People today are buried by the amount of email they deal with in their job.  Email is often used when talking directly would be more effective.  Email threads are replacing informal networks, creating an often unrecognized loss of efficiency.  Business meetings are handicapped by people paying attention to their PDAs instead of the discussion.  People feel like it’s impossible to get away from the office for a vacation, a weekend or even an evening. 

There are many books that advise on how to manage email more efficiently.  But these books are treating the symptoms, not addressing the root cause.  Email Less / Talk More: Building Productivity and Job Satisfaction for You & Others, by Martin Rola,  is the first book that shows business professionals, managers, and executives how to actually reduce the number of emails generated in their company.  It also addresses other problems triggered by email and PDAs becoming the new preferred communication tools.

Email Less / Talk More tells the story of Nick Sampson and Jack Stephens, two General Managers at competing companies.  Nick’s company, Balanced Industries, has a distinct advantage over their competitors.  While most companies encourage their employees to communicate more, Balanced teaches their employees how to communicate effectively and has an internal culture to facilitate this.  This culture is personified by Rachel Montgomery, founder of Balanced’s Communications Effectiveness Department and author of the fifty-six “Rachel’s Rules” presented throughout the book and summarized in the appendices.

Nick and Jack each go through similar experiences such as processing daily emails, expediting, strategizing at a staff meeting, managing a major customer problem, spending family time at home, and vacationing.  The contrast between Balanced and Jack’s “typical company” is highlighted in each case.  People at Balanced know how to communicate the right way with the right tools and get more accomplished in less time with significantly less email traffic.

The book is written in a fictional story format using scenes from the business office, the home, and a family vacation.  This approach is taken to identify with similar good or bad situations in one's own organization and personal life.  It also provides practical examples of both the problems & solutions addressed in the book.

The Appendices of the book provide additional information and guidelines on how the lessons of the book can be applied and adapted to your situation as an individual, a manager, or an executive.



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In advance of the book publication, you can subscribe to receive free periodic articles focusing on the subjects addressed in the book.  Or if you'd prefer, simply visit http://www.emailless.com/Articles.html to check for updates. These 1-2 page documents can be used individually or distributed to a group to assist with improving communication effectiveness within your organization.